Introduction
An introductory course for those looking to learn basic Lean Six Sigma skills and attain recognized Yellow Belt certification. The Vastbrim Lean Six Sigma Yellow Belt certification program is trusted by global corporations such as Deloitte, GE, Disney and Tesla. Develop an understanding of Lean Six Sigma and start improving processes today.
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Chapter 1 – What is LEAN Six Sigma & Its application in Industry 4.0.
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Chapter 2 – Six Sigma History & its Evolution
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Chapter 3 – Understanding the Voice of the Customer (VOC)
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Chapter 5
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Chapter 6
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Chapter 7
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Chapter 8
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Chapter 9
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Chapter 10
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Chapter 11
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Chapter 12
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Chapter 13
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Chapter 14
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Chapter 16
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Chapter 17
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Chapter 18
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Chapter 19
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Chapter 20
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Chapter 21
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Chapter 22
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Chapter 23
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Chapter 24
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dummy chapter
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“Voice of the Customer” (VOC) refers to the process of understanding the needs, wants, and expectations of the customers in order to improve products, services, and processes. The ultimate goal of VOC is to align the delivery of products and services with the customers’ needs and desires, which leads to increased customer satisfaction, loyalty, and retention.
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