Privacy Policy

Last updated: September 21, 2026.

Leansixsigmaglobal Inc (Lean Six Sigma Global or LSSG), 95 Gosnel Circle, Bradford, Ontario, L3Z 0G3, Canada, is responsible for personal information under its control. This policy explains how we handle information in connection with our website, online course purchases, learner accounts and related support. Privacy inquiries may be sent to info@leansixsigmaglobal.com, addressed to the Privacy Contact.

Information we collect

• Account and contact information: your name, email address, account credentials, profile information you choose to provide, and information submitted through contact or support forms.
• Order and transaction information: courses purchased, order identifiers, billing details, payment status, refunds and related correspondence. Payment providers process payment credentials; please do not send card details to us by email.
• Learning records: course enrolments, lesson progress and access records, quiz or exam attempts, scores, assignments you submit, completion records and certificates, where these features are used.
• Communications and user content: support messages and any reviews, comments or discussion contributions you submit.
• Technical information: IP address, browser/device information, security and server logs, and cookies or similar technologies used by the services you access.

Why we use information

We use information for purposes identified when it is collected, including creating and securing accounts; processing purchases and refunds; providing course access, assessments and certificates; supporting learners; maintaining records; investigating misuse and payment disputes; and meeting legal obligations. Available access records may be reviewed when assessing refund eligibility, with an opportunity for you to raise an error.

Optional marketing and non-essential analytics must be explained and handled with the consent or other authority required by applicable law. Optional consent is not a condition of buying a course. You can unsubscribe from promotional emails using the provided link or by contacting us. Essential order, account and service messages may still be sent.

Consent and your choices

We seek meaningful consent where required and explain material purposes, disclosures and consequences. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. We will explain if withdrawal prevents us from providing a requested feature. We do not treat merely visiting this policy as blanket consent to unrelated processing.

Cookies and third-party features

Cookies may support sign-in, shopping carts, security and course functionality. Non-essential tracking must follow the consent choices required by applicable law. Browser controls can restrict cookies, although this may affect functionality. Scheduling links, embedded content and external services may collect information when you use them and have their own privacy notices. Contact us if you have questions about cookies or third-party services used on this website.

Service providers and other disclosures

Our learning and commerce platform uses WordPress, Tutor LMS and WooCommerce. Software installed on our site is not necessarily a separate recipient of your information. Hosting, payment processing, email delivery, support, scheduling and analytics providers may process relevant information where those services are enabled. Access should be limited to what is needed for their authorized tasks, with appropriate contractual and security protections. We may disclose information where required or permitted by law, to address fraud or security incidents, or in connection with a lawful business transaction subject to applicable safeguards.

Some providers may process information outside Canada. Information processed in another jurisdiction may be accessible to authorities under that jurisdiction’s laws. Contact us for information about the providers and cross-border practices applicable to your data.

Reviews, profiles and certificates

Information you choose to submit for public display, such as a review or public profile, may be visible to other visitors. Avoid including private information in public contributions. Public certificate-verification information, if enabled, must be limited and explained at the relevant collection or verification step. Your payment details and private learning records are not intended for public display.

Retention and security

We retain information only for as long as necessary for the identified purposes and applicable legal, accounting, contractual or dispute-resolution requirements. Records that must be retained may not be deleted immediately when an account closes. When no longer required, information should be securely deleted or anonymized; backup copies may remain until their scheduled expiry. Contact us for information about retention applicable to your records.

We use safeguards appropriate to the sensitivity of the information, including access restrictions and relevant technical and organizational measures. No internet service can promise absolute security. Please protect your password and report suspected account misuse promptly. We will assess security incidents and provide notifications when required by law.

Access, correction and complaints

You may contact our Privacy Contact to request access to or correction of your personal information, ask about retention or deletion, withdraw optional consent, or make a privacy complaint. We may request proportionate information to verify your identity. We will respond within applicable legal timelines and explain any lawful limitations. You may also contact the Office of the Privacy Commissioner of Canada or another applicable regulator.

Changes and contact

We will post updates to this policy on this page and revise the date above. New purposes requiring consent will not be authorized merely by changing this page.

Privacy Contact, Leansixsigmaglobal Inc
95 Gosnel Circle, Bradford, Ontario, L3Z 0G3, Canada
info@leansixsigmaglobal.com